Privacy Policy fly999

1. Information We Collect

When you register and use the fly999 platform, we collect various types of information to ensure the service runs safely and efficiently. This information is collected either directly from you or automatically through your interaction with our website.

Information collected directly from you includes:

• Identity information: full name, identity card number (MyKad), date of birth and gender for age and identity verification purposes.
• Contact information: email address, mobile phone number and mailing address.
• Financial information: e-wallet details, bank account information (for FPX processing) and transaction records for deposits and withdrawals.
• Login information: username, encrypted password and login session records.
• Support communications: live chat session records and emails you have sent to our customer support team.

Information collected automatically when you browse our platform includes:

• IP address, browser type, operating system and device information.
• Pages visited, time of visit and navigation patterns within the website.
• Cookie data and related tracking technologies (see Section 4).

2. Purpose of Using Information

fly999 uses the information collected solely for legitimate purposes related to the provision of our online betting services. We will not use your data for any other purpose without notifying you first.

• Account and identity verification: ensuring every registration is genuine and complies with the minimum age requirement of 21 years and our international licensing standards.
• Transaction processing: managing deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, as well as processing withdrawals within the specified timeframe.
• Service improvement: analysing usage patterns to improve user experience, platform interface and game offerings.
• Customer support: providing effective technical assistance and 24/7 support services in Bahasa Melayu and English.
• Security and fraud prevention: detecting and investigating any suspicious activity or unauthorised access attempts to your account.
• Service-related communications: sending important notifications about your account, transactions, policy updates and relevant bonus information.
• Legal compliance: fulfilling legal and regulatory obligations under the international licensing we adhere to, including anti-money laundering (AML) requirements.

3. Sharing Information With Third Parties

fly999 respects the confidentiality of your information. In general, we do not disclose your personal information to any third party without your consent. However, there are certain circumstances where sharing information is unavoidable:

• Payment service providers: to process deposit and withdrawal transactions, the required information will be shared with the relevant payment service providers such as e-wallet operators and banks. All such providers are subject to strict confidentiality agreements.
• Game service providers: game software providers such as PG Soft, Pragmatic Play and JILI may receive minimal game session data for technical purposes. No full financial information is disclosed to these parties.
• Legal requirements and authorities: we may be required to disclose certain information to the relevant authorities when mandated by court orders, law enforcement directives or licensing requirements.
• Fraud prevention: in cases of suspected fraud, money laundering or platform abuse, relevant information may be shared with the appropriate authorities.

In all of the above sharing situations, we only disclose the minimum information necessary and ensure that the receiving party has confidentiality obligations equivalent to our own standards.

4. Cookies and Tracking Technologies

The fly999 website uses cookies and similar technologies to improve your browsing experience, ensure the platform functions correctly and analyse usage patterns on an aggregate basis.

The types of cookies we use:

• Essential cookies (required): necessary for the basic functions of the platform such as maintaining your login session and ensuring account security. These cookies cannot be disabled.
• Functional cookies: store your preferences such as language, display settings and game preferences for a more personalised experience.
• Analytical cookies: used to understand how members interact with our platform, helping us improve the design and services.

You can manage cookie settings through your internet browser. However, disabling essential cookies may affect platform functionality. For more information, refer to your browser settings.

5. Data Security Measures

Protecting your personal data is a priority for fly999. We implement a range of technical and organisational security measures to ensure your information is always kept safe from unauthorised access, use or disclosure.

• SSL/TLS encryption: all data transmitted between your device and our servers is protected with industry-level encryption.
• Password encryption: your account password is stored in encrypted form using a strong hashing algorithm — we do not store passwords in plain text.
• Internal access controls: only authorised fly999 staff with a legitimate operational need may access members' personal information.
• Continuous monitoring: our systems are actively monitored to detect any unusual activity or intrusion attempts.
• Secure infrastructure: data is stored on servers protected by firewalls, intrusion detection systems and physical security protocols.

6. Your Rights Regarding Personal Data

As a data subject, you have certain rights regarding the personal information we hold. fly999 respects these rights and will process any related requests within a reasonable timeframe.

• Right to access: you have the right to request a copy of the personal information we hold about you.
• Right to rectification: if any of your information is inaccurate or incomplete, you may request a correction through your account or by contacting customer support.
• Right to request erasure: in certain circumstances, you may request that your personal information be deleted, subject to legal obligations that prevent full deletion.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of processing that took place prior to withdrawal.
• Right to object: you may object to the processing of your information for direct marketing purposes or certain other purposes.

To exercise any of the above rights, please contact the fly999 customer service team via live chat or email. We will endeavour to process your request within a reasonable timeframe.

7. Data Retention Period

fly999 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we will retain your data for the period required to fulfil legal obligations, resolve disputes and enforce our agreements.

• Financial transaction records are retained in accordance with applicable legal and licensing requirements.
• Customer support communication logs are retained for reference and service improvement purposes.
• Technical data such as access logs are retained for a limited period for security purposes.
• Information that is no longer required will be securely deleted or anonymised in accordance with our internal procedures.

8. Changes to This Privacy Policy

fly999 reserves the right to change, amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements or service operations. Any material changes will be communicated to you via notifications on the platform or by email.

The "Updated" date at the top of this policy will always be refreshed whenever any amendment is made. We encourage you to review this Privacy Policy periodically so that you are always informed about how we manage your information.

Your continued use of the fly999 platform after any changes to this Privacy Policy is considered your acceptance of the amended terms. If you do not agree with the changes, you have the right to close your account and stop using our services.

9. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the fly999 team through the following channels:

• Live chat: available 24/7 via the live chat icon at the bottom corner of the fly999 platform, in Malay and English.
• Customer service email: [email protected] — responses are usually provided within a short time.

Our support team is ready to assist you in Malay and English, 24 hours a day, 7 days a week. We are committed to addressing every privacy-related inquiry promptly and thoroughly.